I placed an order on 2nd July and it's 16th July ( half month over), the order is still at warehouse, money is stuck.. customer care doesn't help.. this is unethical way of doing business in India.. had I known wouldn't have installed this app..
amount got deducted but order didn't got placed, it has been 9 days and haven't received the refund!
I love this app ...especially the sales never have or had a problem with this app...the items are shipped fast the quality of the clothes are great.sum things i find online i cant find in the store ..and sum things i find in the store i cant find online ..i think they should have customer apperication month ...and post their top buyers ....and maybe a mix and match on their buy 2 get 1 free at the same equal price or lower price..also have scratch off cards on the site to get discounts on clothe
They say delivery within 2-7 days and their delivery takes alot than that. That is just absurd and they won't let you cancel the order as well..
Worst experience... Ordered a pack of two shirts and recieved only one... Raised a complaint and it's been 24 days now and counting no response... Contacts doesn't work... Live agent assures that the refund would be initiated within 2-3 days and it's been more than 24 days now.... They will take your money in a minute but take more than 24 days to refund an amount that too because of an error from there end! FU h&m return my money back asap
Only they need to improve and work on it is delivery because they takes so much time to deliver a package i hope they consider my suggestion and work on it
The payment should have more option rather than just credit cards. Another feature suggestions would be searching the tops/dress/pants etc whether there are available at HnM nearest store.
It's been a week since I order, but isn't shipped yet still in progress. So disappointed with H&M.
Very bad experience and pathetic customer care. App is smooth, only issue is with order and payments. After ordering from the app, the items got cancelled automatically without any intimation through sms. Payment got debited, still no refund from their side and from past 14 days continuously following up with them still no proper response or communication, forget about refund. Very disappointed, never expected this from popular brand ?
Online store app is okay. H&M, offer a wide selection of clothing in store, and online for all ages. However, the kids section is limited and expensive. Try, Shein online for a kids collection and price.